CUSTOMER JOURNEY

Participants: Things to Bring

Participants need to wear facial coverings and bring their own water, as we will not be using water fountains. Please refrain from bringing any bags or items that are not necessary for use during the camp. We are asking all althetes to arrive in their gear as much as possible. Inside space for dressing will be provided but limited. 

Participants: Check In

Please line up at our outside check in table, maintaining 6 feet of distance between yourself and other guests. All entry will take place at the 18th Street entrance only. 

Screening

All guests will be health screened by a team member prior to entering the facility. This will include temperature check and questions regarding COVID-19 symptoms. If a child is age 13 or younger, a parent must be present at check in.

Entry

Enter the facility and proceed to your designated check in tables. Signs will be placed in the facility to help you locate your rink. 

Participants Only Inside the Facility

All guests will be assigned to their rink. Parents or guardians will not be permitted inside the building due to Alameda County guidelines.

Participants: Exiting

Participants will remain in the facility until a parent comes to the designated exit to check out their child. All participants will be asked to exit through the 18th Street exits.